Claim Form - Guaranteed return

Dear Client, please note that you are a unique customer for us. Your claim will be settled as soon as possible. Thank you for your time and we hope you will be satisfied.

Fashionista by Silvia M. 

The consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day after the day of the delivery of the product or the conclusion of the service contract. Within this period, the consumer must notify his intention to resign by e-mail and return, at his expense and risk, the product delivered to the administrative headquarters of MSA-LUX, S.à rl-S for Luxembourg. Products must be returned in their original packaging, undamaged, accompanied by all their accessories and the invoice / original delivery note. Products returned must not have been unpacked, unsealed, used in any way. Goods that are incomplete, damaged or dirty by the customer will not be taken back. Within 14 days, after acceptance of the return of the goods, the seller undertakes to reimburse the possible payment, with the exception of processing fees, shipping and payment. Unless otherwise agreed, the consumer may not exercise the right of withdrawal for the contracts:

1. the provision of services the performance of which began with the consent of the consumer before the end of the cancellation period;

2. supply of products made to the consumer's specifications or clearly personalized or which, by their nature, can not be re-dispatched or are likely to deteriorate or expire rapidly;

  1. Within 14 days you can return undamaged, unworn and packed in the original packaging to address: MSA-LUX, S.à r.l.-S,72, rue Adolphe Fischer, L-1520 Luxembourg
  2. Please fill in the form and send to us via our website (we can help to save paper):

3. We will inform you of the receipt and handling of your claim as soon as possible via e-mail.

4. Your payment for order without shipping payment will be returned within 14 days of receipt of

    your claim.


Of course, customer satisfaction is important to us, so payment will be made as soon as possible.

Send the shipment to

MSA-LUX, S.à r.l.-S

72, rue Adolphe Fischer

L-1520 Luxembourg