Exchange goods

Dear Client, please note that you are a unique customer for us. Your claim will be settled as soon as possible. Thank you for your time and we hope you will be satisfied.

Fashionista by Silvia M. 


  • The goods can be exchanged within 14 days of delivery. The required status of the returned products is indicated in the withdrawal.
  • If you want to exchange purchased goods for other goods, it is necessary to make an online reservation.
  • To make a reservation:

                 1. Make an order with the required goods.

                 2. In the comment of the order insert the following note: "reservation to the order (state the  

                     order number - variable symbol from which you exchange the goods)",

                 3. You do not pay the postage - if postage is included in the online reservation, we will 

                     modify the reservation.

  • You will receive an invoice for the new goods in the full price of the goods.
  • In case of arrears, you will pay this when you receive the exchange. The excess will be refunded to you.
  • When replacing the same product model for another size, pricing is applied at the time the original order is placed. If there is a change in the price of the goods, the price difference will not be charged as an outstanding balance or refunded as an over payment.
  • If you are interested in purchasing the goods at the current price, you must return the original goods with a refund request and create a new order.

Quick guide:

1. Within 14 days you can change your size or colour of clothes undamaged, unworn and packed in the original packaging to the address: MSA-LUX, S.à r.l.-S,72, rue Adolphe Fischer, L-1520 Luxembourg. 

2. With the form you reserve your clothes you want to change. The procedure is exactly the same as for an order, only for Shipping check the button: Reservation of goods, only applies to the exchange of goods and with payment you check the button: Reservation of goods, valid only for the exchange of goods too.  

3. Please fill in the form and send to us via our website (we can help to save paper):

4. We will inform you of the receipt and handling of your claim as soon as possible via e-mail.

5. New clothes we will send you from 2 - 10 days. Delivery of new goods is free.

Of course, customer satisfaction is important to us, so exchange goods 

will be made as soon as possible.