Claim Form

Dear Client, please note that you are a unique customer for us. Your claim will be settled as soon as possible. Thank you for your time and we hope you will be satisfied. 

Fashionista by Silvia M. 

Article 7: Right of withdrawal

In accordance with the law, the consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day after the day of the delivery of the product or the conclusion of the service contract. This right of cancellation does not belong to the professional buyer. Within this period, the consumer must notify his intention to resign by e-mail and return, at his expense and risk, the product delivered to the administrative headquarters of MSA-LUX, S.à rl-S for the Grand Duchy of Luxembourg. Luxembourg. Products must be returned in their original packaging, undamaged, accompanied by all their accessories, the user manual and the invoice / original delivery note. Products returned must not have been unpacked, unsealed, used in any way. Goods that are incomplete, damaged, damaged or dirty by the customer will not be taken back. Within 14 days, after acceptance of the return of the goods, the seller undertakes to reimburse the possible payment, with the exception of processing fees, shipping and payment. Unless otherwise agreed, the consumer may not exercise the right of withdrawal for the contracts:

1. the provision of services the performance of which began with the consent of the consumer before the end of the cancellation period;

2. supply of products made to the consumer's specifications or clearly personalized or which, by their nature, can not be re-dispatched or are likely to deteriorate or expire rapidly;

REPLACEMENT OF GOODS

  • The goods can be exchanged within 14 days of delivery. The required status of the returned products is indicated in the withdrawal (see above).
  • If you want to exchange purchased goods for other goods, it is necessary to make an online reservation.
  • To make a reservation:

                    1. Make an order with the required goods.

                   2. In the comment of the order insert the following note: "reservation to the order (state the                          order number - variable symbol from which you exchange the goods)",

                    3. You do not pay the postage - if postage is included in the online reservation, we will                                  modify the reservation.

  • You will receive an invoice for the new goods in the full price of the goods. 
  • In case of arrears, you will pay this when you receive the exchange. The excess will be refunded to you.
  • When replacing the same product model for another size, pricing is applied at the time the original order is placed. If there is a change in the price of the goods, the price difference will not be charged as an outstanding balance or refunded as an over payment.
  • If you are interested in purchasing the goods at the current price, you must return the original goods with a refund request and create a new order.

Claim Form 

Send the shipment to MSA-LUX, S.à r.l.-S, 72, rue Adolphe Fischer | L-1520 Luxembourg